The availability of the requirements of the five clause of the standard ISO 10015:2019 (the competence management and development people clause) in the Ministry of Oil - Training and Development Department

Abstract

The research aims to identify the availability of the requirements of the fifth clause of competency management and people development in accordance with the ISO 10015:2019 guideline in order to determine the size of the gap between the requirements of the fifth clause of the ISO10015:2019 standard and the actual reality applied in the Training and Development Department at the Ministry of Oil, which was chosen as a sample for the research. . The research adopted the case study approach, because it is an approach that aims to collect data related to the studied phenomenon, through observation, field experience, and direct meetings with the aim of arriving at scientific facts. Quantitative and qualitative methods were adopted in collecting and analyzing data, as quantitative methods were used, such as the mean. Weighted arithmetic, percentage measurement, and gap size measurement. While qualitative methods included field visits, personal observation, access to records, and interviews. The data was collected using a checklist that included seven axes that fall under Clause 5 of the ISO10015:2019 standard, in order to diagnose the availability of the requirements of Clause 5 of the standard and determine which axes are most and least applicable. The most important conclusions in this research indicate that there is a gap between the level of availability of the requirements of Clause 5 of the ISO10015:2019 standard and the reality of the work of the researched training and development department, at a rate of 63.95% distributed among the axes of this clause. As for the most important recommendations, they indicate that the results of the checklist in the Training and Development Department at the Ministry of Oil indicate that there is a gap of 26.7%, with a compliance rate of 73.3%. The reason is that the Ministry's Training and Development Department was implementing the previous version of the ISO10015:1999 standard, and because of the major changes occurring in the modern version, the gap was good.